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User Research

By dave hoffer

Introduction

User Experience Designers, researchers, product designers and product management people

dave hoffer — Head of User Experience at Declara, a startup in Palo Alto.

Added by dave hoffer: “Here's an interesting point about focus and fumbling as it relates to information overload.

1 Psychomimicry

PsychomimicryThe examination of the human mind, its models, systems, processes, and elements to emulate or take inspiration from to improve our digital experience.You might have heard about biomimicry. The term was popularised by a scientist called Janine Benyus and is defined as the imitation of the models, systems, and elements of nature for the purpose of solving complex human problems.

2 Essential Analytics Reports for UX Strategists

Summary: Google Analytics is filled with very useful information for UX Strategists defining a baseline and tracking trends in order to define goals, strategies, and concepts for a brighter tomorrow. Google Analytics provides about 95 standard reports, and, with just a bit of simple configuration to set date ranges and select user segments, you can learn all sorts of interesting

Added by dave hoffer: “User Research owes a great deal to Genevieve Bell.

3 Intel's Sharp-Eyed Social Scientist

Behind the gray, noise-absorbing cubicle walls at the Intel Corporation in Hillsboro, Ore., researchers who forecast the future of computing can sense her arrival. Reverberating down the hall comes an emphatic Australian voice and the rhythmic thwack-thwack of pointy-heeled boots on carpet. And then, Genevieve Bell, an anthropologist who is Intel's resident tech intellectual, materializes - auburn-haired, big-ringed, trailing clouds

4 Communicating Actionable User Research

"Human-centered design is an approach to innovation in which user research drives design decisions by providing an understanding of end users. In practice, different people, teams, or even companies manage each step of the design process, making communication of user research results a critical activity. Based on an empirical study of current methods used by experts, this paper presents strategies

Added by dave hoffer: “Here's an interview with Danah Boyd by Tricia Wang, two of the most progressive User Researchers practicing today. Enjoy.

5 Tell Me More danah boyd: an interview with the author of "It's Complicated: The Social Lives of Networked Teens"

danah boyd (@zephoria) is a Principal Researcher at Microsoft Research, a Research Assistant Professor in Media, Culture, and Communication at New York University, and a Fellow at Harvard's Berkman Center. In 2009 Fast Company named boyd one of the most influential women in technology. Also in 2010, Fortune named her the smartest academic in the technology field and "the reigning

Added by dave hoffer: “The author of this article is David Sherwin.

8 A Five-Step Process For Conducting User Research

Imagine that this is what you know about me: I am a college-educated male between the ages of 35 and 45. I own a MacBook Pro and an iPhone 5, on which I browse the Internet via the Google Chrome browser. I tweet and blog publicly, where you can discover that I like chocolate and corgis. I'm married. I drive

Added by dave hoffer: “A great article by Lou.

9 Seeing the Elephant: Defragmenting User Research

Issue № 381by Published in Lou RosenfeldInformation Architecture, Interaction Design, Usability, User Research · A WTF moment in Silicon ValleyLike everyone else who 1) has performed user research, and 2) is over age 40, I spent the requisite decade or two wandering a wilderness inhabited by misguided folks who assumed that, at best, users' behaviors and opinions were but minor

Added by dave hoffer: “Because it's applicable to User Research

10 Interviewing Humans

Issue № 382by Published in Erika HallUser Research · The goal of interviewing users is to learn about everything that might influence how the users might use what you're creating. Good interviewing is a skill you develop with practice. The great myth is that you need to be a good talker. Conducting a good interview is actually about shutting up.

Added by dave hoffer: “Steve has forgotten more about interviewing people than most research practitioners ever knew. You can learn a great deal from him.

11 Interviewing the Interviewer, Part 1: A Chat with Steve Portigal

Whether you're new to the practice or a user research veteran, there's always something to learn. So when researchers Maish Nichani and Steve Portigal got together to talk, we were delighted to listen in. In the following two-part series, Maish and Steve take turns discussing some of the oft-overlooked aspects of the craft. Over the course of his career, Steve

Added by dave hoffer: “Short lists are easy to remember.

12 5 Useful Lies to Tell User Research Participants

If you've ever run a research or usability test, you'll know they can be tricky to facilitate. After all, you're dealing with people; and people come with a whole host of existing preconceptions, personalities, emotions, and experiences. One thing that can help you to gain more honest and thereby useful feedback from research participants is, in fact, to lie to

Added by dave hoffer: “Here is a great article that highlights when to use which tools. The charts (while not particularly visually appealing) are informative and knowing the tools is fine but knowing WHEN to use the right tools is extremely important.

13 When to Use Which User Experience Research Methods

Summary: Modern day UX research methods answer a wide range of questions. To know when to use which user research method, each of 20 methods is mapped across 3 dimensions and over time within a typical product-development process. The field of user experience has a wide range of research methods available, ranging from tried-and-true methods such as lab-based usability studies

Added by dave hoffer: “Scott is absolutely brilliant.

14 Scott Nazarian: Building a Better Starship | IxDA

How do designers engage in the design of ever more complicated systems? By considering the starship and the extreme complexity it represents, this presentation hopes to stir debate around design priorities at the "policy" level and what strategies might exist for addressing the many extreme design challenges facing humanity, currently.

Added by dave hoffer: “UI is something we are often researching.

15 The Future of UI and the Dream of the '90s

Minority report (2002)The Future of UI and the Dream of the '90sI once worked for a client where I was the only Designer on the team and the only female involved in building the product. The client was obsessed with integrating 'social.' Despite my general dislike of arbitrary social functions, they were adamant that it had to happen so I

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