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UX - Key Performance Indicators

By Fabricio Teixeira for UXdesign

Introduction

What Pre-stabilished criterias to measure the making progress toward strategic goals or the maitenance of operational goals. Why Measure the results and returns of the UX efforts.

Fabricio Teixeira — Experience Design Director @ R/GA NY

1 cxpartners | A big list of UX KPIs and Metrics

In my presentation last month on UX and ROI: what to measure and what to expect I shared a big list of metrics. The idea being you can scan the list to see if there are any useful metrics to help measure the project / site you are working on. I'm not suggesting measure all these things, that would be

2 10 Essential Usability Metrics

There isn't a usability thermometer to tell you how usable your software or website is. Instead we rely on the impact of good and bad usability to assess the quality of the user experience. Here are 10 metrics you should be familiar with and ready to use in any usability evaluation. 1. Completion Rates: Often called the fundamental usability metric,

3 Unleashing the Power of a UX KPI

Note: KPIs are an effective organization's critical secret sauce. Therefore, while everything in the following story is true and really happened, it didn't happen to the same people during a single project. Instead, to protect important business secrets, I've distorted some details and melded several teams' experiences together.]

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